Concero Global
Case Study

Consero Global is a Finance as a Service (FaaS) company founded in 2006 to provide cloud-based financial services using best in class enterprise level software. Consero provides fintech people, processes and systems to help companies achieve financial clarity and operational scalability. Through Consero’s proprietary platform they offer clients Bookkeeping, Controller Level Compliance and Reporting, Strategic Financial Analyses & Planning, and CFO Support.

Consero Global is based in Austin Texas. In 2021, Consero had revenues of $105 Million. They have approximately 500 employees. According to Inc. Magazine, Consero had a three year revenue growth rate of 84% and was ranked as one of the 150 fastest growing private companies in Texas as of 2021. Costa Rica Software Services began working with Consero Global in July 2020 providing Level 3 technical support. The initial CRSS technical support team has tripled in size over the past two years. CRSS technical support developers help triage problems, identify root causes and provide solutions. The Consero Technical Stack includes MS SQL Server, C#/.NET, HTML, Javascript, JQuery, MVC, and MS Azure. In addition, we support a variety of API’s used by third party software providers. CRSS Technical Resources are on the front lines helping Consero’s customers and internal product teams resolve critical issues—performance, availability, defective code, CI/CD—with the Financial Services platform. Three CRSS software developer resources are clearing 70 to 90 tickets per week in support of Consero stakeholders. 

At a glance
Industry
Finance as a Service
Company Size
$105M 2021 Revenue 500+ Employees
Project Summary
CRSS Developers are on the front lines helping Consero customers and internal product teams resolve critical issues—performance, availability, improve code, CI/CD.
Primary Technologies
• MS SQL Server
• C#/.NET
• HTML
• Javascript
• JQuery
• MVC
• MS Azure
• Third party API’s
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Consistently Exceeding Expectations

The CRSS-Consero team has consistently exceeded expectations, quickly learning Consero’s proprietary systems to provide robust support. The CRSS team of three developers, typically clears between 70 to 90 L3 support tickets per week.

Scaling to Support Consero’s Growth

In 2020, Consero started with one foundational developer resource who quickly became an indispensable member of the Consero team. As Consero’s needs grew, the CRSS support team grew, adding two developers. Currently, we are in the process of adding a fourth developer to support Consero Global.

Building a long-term Business Relationship

Since engaging with CRSS, Consero Global has extended the Scope of Work (SOW) several times.

“CRSS is a fantastic level 3 production support for us. they picked-up our applications and integrations quickly. crss software developers are a huge asset and valuable resource for our technical team”

David Abendshein

CTO Consero Global

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